General Manager (Shears)
- Pall-Ex
- Jul 10, 2023
- 2 min read
Updated: Aug 7, 2023
Join us at our Owned Operation site, Shears Bros Transport, in Christchurch as a General Manager, overseeing all staff and the business to ensure a high level of service to all stakeholders.
Location: Bournemouth International Airport Aviaton Business Park, 427 Viscount Rd, Christchurch BH23 6NW Working hours: 40 hours per week (09:00am - 17:30pm)
Key Partners
Director of UK Owned Operations
Finance Team
HR Team
Health and Safety Team
Network Team
Operations Management Team
Key Activities
To manage the Pall-Ex owned subsidiary employees and business
Ensure company and staff, including vehicles, are always legally compliant
Working towards and supporting the company plan
Ensure a high-level service to all stakeholders
Core Value
Prioritising Health and Safety for all staff and visitors
Help create an engaged workforce
Wellbeing and supporting people in challenging times
Finding solutions and helping others to solve problems in a positive and productive way
Key Customers
CEO, Directors, Leaders
Department Heads/Managers
Advisors
Business Members
All Employees
External Agencies
Key Resources
Health and Safety Management System
Policies and Procedures
Company Plan Booklet
Manager Peer Support
Teams document sharing
Customer Relationships, Service and Delivery
Timely, professional and accurate response
Deliver on promises
Regular communication and updates
Company Values
Honesty
Transparency
Mutually Beneficial Relationships
Sustainability
Commitment
Innovation
Strengths, Skills and Competencies
Strong integrity, professional and people focused
Ability to work under pressure
Ability to work well independently and as part of a team
Build and maintain strong working relationships
Confidence to problem solve and make decisions
Key Deliverables and how you capture value
KPI Outcomes
Reduction in people or process related issues
Key customer feedback
Appraisals
Role Specific Responsibilities
To provide direction and leadership across the business through strategic planning and effective communication.
To maintain the highest standards of safety and quality whilst demonstrating effective compliance with all legal requirements. Through a process of continuous improvement, will always strive to better the services it provides.
To comply with the management systems that cover all aspects of the group’s operations.
To provide a level of service to the network via the hub operations
To ensure all network members comply with hub requirements
To deliver the Hub targets and drive forward the improvement plans within agreed budgetary restraints.
To monitor and evaluate key performance indicators and instigate improvement plans where required.
To ensure an efficient and professional level of service is provided to all customers within the agreed delivery schedules and meet agreed KPI service levels.
Liaise and agree all manning levels, recruitment, training, development, and employee relations of all FLT Drivers.
Effective execution of all delivery procedures to achieve the correct service levels to satisfy customers’ requirements.
Understand and ensure that you implement and comply with the Company Health & Safety Policies and Procedures.
Provide a high level of commerciality to ensure company margins are increased and sustained year on year.
Sales responsibility – work with Sales and Marketing to ensure a strong pipeline of prospects can be evidenced.
Oversee the Hub operations by effectively planning and directing the team with the aim to meet cost efficiency criteria.
Work with Senior Management and accounts team to provide yearly budget and reforecast if needed.
Implement cost savings where applicable and review periodically.
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