Co-Ordinator (Special Services)

Join our Quality and Compliance team

Location: Pall-Ex Group Head Office, Coalville

Reporting to: Service, Compliance & Quality Manager

Working hours: Full Time (40 Hours)

Key Partners

• Line Manager

• HR Manager

• Other HR/HSE Advisors (Peer Support)

• Head of Group QHSE

• Depot Members

Key Activities

• Advice & Guidance

• Support in reporting data

• Administration

• Customer clearance management

• Organisation of held freight

Core Value

• Engage with Member depots in a timely manner

• Find solutions and helping others to solve problems in a positive & productive way

• Help create an engaged workforce

• Supporting people to work at their very best

Key Customers

• Depot Members

• Functional Managers

• HR Manager

• Other Advisors

• All Employees

• External bodies (i.e. courier companies)

Key Resources

• H&S Management System

• Departmental Processes

• My NEXUS

• Policies & Procedures

• Internal Teams

• Employee Handbook

Customer Relationships, Service & Delivery

• Timely, professional, and accurate response

• Deliver on promises

• Regular communication and updates to all

Company Values

• Honesty, Transparency

• Mutually Beneficial Relationships

• Sustainability, Commitment

Strengths, Skills and Competencies

• Ability to work well independently & part of a team

• Ability to work under pressure

• Build & maintain strong working relationships

• Confidence to problem solve & make decisions

Key Deliverables and how you capture value

• Depot feedback

• Feedback from customers

• Project outcomes

• KPI outcomes

Role Specific Responsibilities

• Reporting any damages, problems, and general traffic concerns

• Confirm Amazon UK bookings and liaise with the membership to ensure deliveries booked

• Liaise with Pall-Ex Regional Management and Compliance teams on repeated issues

• Monitor trends for repeat offenders and ensure fines are allocated accordingly

• Ensure SLA is being adhered to with respect to delivery performance

• Engage with the Senior Quality & Compliance Co-Ordinator & Service, Quality & Compliance Manager to ensure department objectives are met

• Work on any additional projects as outlined by the department

If you are interested in the role please can you send your CV and cover letter to Nick Antill-Holmes (nantill-holmes@pallex.co.uk) and HR (recruitment@pallex.co.uk )

STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier.